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Shipping policy

Thanks for shopping with kylasien. Our goal is to offer you the quality shipping options. We deliver to our customers across the US, Canada and Australia every day, and we strive to provide you with services of a quality level.

Order Confirmation

After placing your order, a confirmation email will be sent to you. We will start preparing your order immediately after confirmation.

Please Note: Orders cannot be canceled after 12 hours of placing the order. If you would like to cancel your order before it ships, please email service@kylasien.com within 12 hours of placing your order. After that, we will no longer accept any change requests to the order.

Deliverable Area

We do not accept international shipments at this time. We only ship to the United States, Canada and Australia now.

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

Generally, orders are shipped within 1-4 business days of order confirmation/payment. Orders made on the weekends might experience delay.

Shipping Cost & Transportation Time

Free shipping on all items

Shipping time: 12-15 Business days

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

 

Taxes and duties

Please note that all packages are shipped from kylasien. For customers in America, Canada and Australia, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in kylasien.

Tracking

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 24 hours.
Most orders can be tracked on www.17track.net.

Delivery Time Exceeded

  • If your order is delayed, please contact us via email at service@kylasien.com, and we will check the situation with the transportation company on time. Thanks for your understanding and support.
  • Please note that these delivery times may be affected by natural conditions such as holidays and weather, and may also be delayed due to customs authorities in your country; however, we are not responsible for delays caused by customs authorities.
  • Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
  • Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
  • Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local postal service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
  • There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses, and returned due to unavailability.

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund all of your money.
Orders can't be canceled once the parcel is shipped out.

 

China Branch office:

Company Name: Chengdu Yongyan Trading Co., Ltd.

Mail: service@kylasien.com

Phone: +86 15008235879

 

EEA office:

Company Name: Kentesh Ltd

Registration Number: 12948235

Company Address: Unit 1l Felix Business & Distribution Park, Birrell Street, Stoke-On-Trent, United Kingdom, ST4 3NX (this is not a returning address)

Cruelty-free and Eco-friendly Leather

We firmly believe that animals should not bear the burden for our fashion choices. By opting for cruelty-free materials, we ensure that no harm is inflicted upon animals in the production of our VEGAN LEATHER boots. Our leather alternatives are carefully sourced from sustainable and responsible suppliers who share our values.

Our store

Mail: service@kylasien.com

 

Whenever we see customers happily wearing our products on the streets, our hearts are filled with joy and pride. Your satisfaction is our greatest motivation and reward for our efforts.