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Winter Promotion:8% off $50+, 10% off $80+, 12% off $120+ all shoes
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FAQs

1. What payment methods do you accept?

We support the following payment methods: PayPal, Mastercard, Maestro, American Express, Discover, JCB, and Diners Club.

2. How to check the shipment information of an order?

After the order is shipped, you will have a tracking number, and you will be able to track the package on the tracking tool of the logistics company. We will send the tracking number to your email.Usually you can track it on www.17track.net.

3. How long does it take to ship the product?

Order Processing time

The order processing time:1-4 working days.

Transportation time:

Delivery time:12-15 working days.

Please refer to the Shipping Policy for specific policies.

4. If I buy a standard product and return it, how long will it take to receive a refund?

Your refund is usually available within two business days, depending on the bank or credit card company.

5. Do I need to pay customs fees and import duties for my order?

No, customs fees and import taxes are borne by us and do not need to be paid by customers.

6. Can I cancel my order?

We can only process cancellations for orders that have not yet been shipped. Please email us at ( service@kylasien.com) with your order details we will cancel your order and provide a full refund.

Once an order is in shipped status, we cannot cancel the order.

7. I need to change my order information, what should I do?

You can make changes to your order information within the first 12 hours if the order has not been sent out yet.

Please email us (service@kylasien.com) or use our contact page to get in touch.

 

Mail: service@kylasien.com

Phone: +86 15008235879

Cruelty-free and Eco-friendly Leather

We firmly believe that animals should not bear the burden for our fashion choices. By opting for cruelty-free materials, we ensure that no harm is inflicted upon animals in the production of our VEGAN LEATHER boots. Our leather alternatives are carefully sourced from sustainable and responsible suppliers who share our values.

Our store

Mail: service@kylasien.com

 

Whenever we see customers happily wearing our products on the streets, our hearts are filled with joy and pride. Your satisfaction is our greatest motivation and reward for our efforts.